Warranty Statement
Limited Warranty Statement
Total Micro Technologies (Total Micro) provides depot warranty service and warrants that it's products are free from defects in material and workmanship. Subject to the conditions and limitations set forth in this Limited Warranty Statement for each specified product, Total Micro will, at its option, either repair or replace any part should it be found to be defective by reason of improper materials or workmanship for the period shown below for each of the corresponding products. Total Micro shall make the final determination as to the existence and cause of any defect. Repaired parts or replacement products will be furnished by Total Micro on an exchange basis, and will be either new or refurbished.
| Memory Upgrades | Lifetime Limited Warranty |
| Mobile Access Cards | Lifetime Limited Warranty |
| AC & DC Power Adapters | Lifetime Limited Warranty |
| Internal PATA & SATA Hard Drives | 3 Year Limited Warranty |
| Internal SSD Hard Drives | 5 Year Limited Warranty |
| External Hard Drives | 3 Year Limited Warranty |
| USB Flash Drives | Lifetime Limited Warranty |
| Batteries | 1 Year Limited Warranty |
| Projector Lamps | 180 Day Limited Warranty |
| Speakers & Headsets | 1 Year Limited Warranty |
| Universal Docking Stations | Lifetime Limited Warranty |
| Internal & External Modems | 1 Year Limited Warranty |
| Mice & Keyboards | 1 Year Limited Warranty |
Total Micro's warranty shall not be enlarged, diminished, or affected by, and no obligation or liability shall arise or grow out of, Total Micro rendering technical advice or service in connection with any product furnished thereunder. Except as expressly provided herein, Total Micro makes no representation or warranty whatsoever with respect to the performance, appropriate use, safety or characteristics of any products. Total Micro reserves the right to make modifications to both hardware and software without prior notification.
This warranty covers only repair or replacement of defective Total Micro products, as provided above. Total Micro is not liable for, and does not cover under warranty, any costs associated with servicing and/or installation of Total Micro products. This warranty applies only to the original end purchaser, and does not cover any damage to Total Micro products which result from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or modification.
Limitation of Liability
THE FOREGOING IS THE COMPLETE WARRANTY FOR TOTAL MICRO BRANDED PRODUCTS AS SPECIFIED ABOVE AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, EXPRESS, IMPLIED OR STATUTORY. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO TOTAL MICRO PRODUCTS AND TOTAL MICRO EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY MONETARY LIABILTY RESULTING FROM THIS WARRANTY SHALL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AS EVIDENCED BY THE ORIGINAL END PURCHASER'S USERS INVOICE. TOTAL MICRO SHALL IN NO EVENT BE LIABLE TO ANY PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES WHETHER REAL OR ALLEGED, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS INVESTMENT, LOSS OF GOODWILL, AND OR INTERFERENCE WITH BUSINESS RELATIONSHIPS, WHICH MAY BE INCURRED BY IT'S DISTRIBUTORS, DEALERS, OR END CUSTOMERS IN THE PURCHASE, USE OR INABILITY TO USE A TOTAL MICRO PRODUCT, EVEN IF TOTAL MICRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO THE EXTENT THAT IT IS UNENFORCEABLE UNDER APPLICABLE LAW.
Warranty Claim Requirements
Total Micro provides free technical support. If you experience any difficulty during the installation or subsequent use of a Total Micro product, prior to servicing your system please contact Total Micro's Technical Support department at (800) 438-3014. To obtain an in-warranty replacement, contact the Total Micro Technical Support Department by completing our Warranty Support Form to request a Return Material Authorization ("RMA") number. Products must be properly packaged to prevent damage in transit and the RMA number must be prominently displayed on the outside of your package. Items should be shipped freight prepaid to the address below. Please include the product serial number (if applicable) and a detailed description of the problem you are experiencing.
Total Micro Technologies
7861 Crile Road
Painesville, OH 44077-9180
